Please read the following carefully before purchasing products from 9zero brand, llc and any of its subsidiaries. By accessing and using the website, you agree to the terms and conditions set forth below. If you do not agree to these terms and agreements represented on our websites, you may not access the web site. ANY PURCHASES FROM THE WEBSITE WILL CONSTITUTE ACCEPTANCE OF THESE TERMS.
Product Warranty Disclaimer
9zero brand, llc and its subsidiaries offer a limited manufacturers warranty of one year for manufacturer defects in connection with specified products sold on our websites. If you have a warranty concern, please contact our customer service department by email or by phone at 1.920.238.9090 and they will direct you to one of our in-house custom graphics specialist. 9zero brand, llc and its subsidiaries, re-sellers or dealers are no way responsible or liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages under any contract, negligence, strict liability or other theory arising out of or relating in any way to the sale of products.
9zero brand, llc and any of its subsidiaries are not responsible for any damage to the graphics, or surface of which items are being applied to during or after installation, pre-application surface prep or removal.
9zero brand, llc and its subsidiaries accepts no responsibility for improper or negligent application techniques which results in less than desirable results some of which may be but not limited to: wrinkles, bubbles, over-stretching, incorrect surface preparation, incorrect positioning and more. Results may vary base on individual application abilities, skills, environment and other unseen factors in which the above mentioned have no control.
In the case whereby the customer is uncertain as to the installation, application, surface prep, application temperature or other procedures, it is the customers sole responsibility to seek this information from a qualified or knowledgeable source prior to applying products purchased from 9zero brand, llc and its subsidiaries.
General: The Terms of these agreements are between 9zero brand, llc, its subsidiaries and you. These Terms mentioned on this website are governed by and interpreted in accordance with the laws of Wisconsin and the United States of America, without regard to their principles of conflicts of law. Any action to enforce these Terms will be brought in the federal courts located in Wisconsin. You consent to the personal jurisdiction of these courts for the purpose of any proceeding arising out of these Terms. Any part of these Terms found to be invalid or unenforceable by a court of competent jurisdiction will be replaced with language reflecting the original purpose in a valid and enforceable manner. The enforceable parts of the Agreement will remain binding upon the parties. You the customer, by choosing to access the 9zerobrand.com website and any and all subsidiary websites of 9zero brand, llc from any location other than the United States, you accept full responsibility for compliance with all local laws. You are also subject to any United States export controls and are responsible for any violations of United States applicable embargoes or other federal rules and regulations restricting exports.
Intellectual Property: All text, software (including source and object codes), data, information, visual, oral or other digital material, and all other content of any description available on the 9zerobrand.com web site or any and all 9zero brand, llc subsidiary websites, included in any services we offer (collectively, the "Content"), and all worldwide copyrights, trademarks, service marks, patents, patent registration rights, trade secrets, know-how, database rights and all other rights in or relating to the Content (collectively, the "Intellectual Property") are owned by 9zero brand, llc, or its subsidiaries, affiliates or third parties who have given us permission to use it. You may not otherwise reproduce, perform, distribute, display or create derivative works from the Content. You may only use the Content and the Intellectual Property, access to the 9zero brand, llc and its subsidiaries websites and use any services we provide through our websites as expressly permitted in these Terms and for no other purposes.
Indemnification: As a customer or patron of 9zerobrand.com or its subsidiaries, you agree to defend, indemnify and hold harmless 9zero brand, llc, its subsidiaries, its affiliates, officers, agents, employees, licensors, vendors and service providers from any and all claims, liability and expenses, including attorneys' fees, whether in tort, contract or otherwise, relating to or arising out of your breach of these Terms, applicable law or any right of 9zero brand, llc its subsidiaries, its affiliates or any third party. We have the right to change these Terms from time to time by posting revised Terms on the websites, without notice to you. Your subsequent use of our websites will be governed by the new Terms and enforceable immediately upon posting.
Why we collect personal information: We collect and use your personal information to provide superior customer service, convenient access to our products and services, making it available to you. In addition, we use your personal information to keep you up to date on the latest service, special offers, and other information we think you’d like to hear about. We may also use your personal information to contact you to participate in market research, so we can grade our customer satisfaction and develop better services and products.
How We Collect Personal Information: The information we collect from you occurs in a couple different ways. For example, we might ask for your contact information when you call us to make a purchase, request service, or participate in an online survey. When you complete your online order, we collect and store the information you provide in a secure database.
When We Disclose Personal Information: For example, we give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only. At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.
How we will protect your personal information: 9zero brand, llc protects and safeguards the security of your data with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
9zerobrand.com and its subsidiaries, uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
Collecting Personal Information: When you’re browsing the 9zerobrand.com website and its subsidiaries, you are able to do so anonymously. We typically don’t collect personal information when you browse, not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.
Our Privacy Commitment to you: We make sure your personal information remains confidential, communicating these privacy policies to each of our 9zerobrand, llc employees. 9zerobrand, llc does not knowingly solicit personal information from children or send them requests for personal information.
However our website contains links to other sites. 9zerobrand, llc will not share your personal information with those sites and is not responsible for their privacy practices. Please take the time to learn about the privacy policies of those companies.
If your personal information is going to be used differently from stated above at the time of collection, we will make every attempt to contact you via email with the information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in any manner.
Your satisfaction is very important to us!
Any unused and unaltered item purchased from our online store (with the exception of custom designs, custom sized or personalized products) may be returned for a full refund of the item's purchase price within 10 business days of the date of purchase (excluding shipping and handling charges). All items must be returned in their original, unused condition and in their original packaging.
STEP 1: Contact our customer service department to request an RMA (Return Merchandise Authorization) number. 9zero brand, llc and its subsidiaries will not accept returned goods without prior approval in the form of an RMA number. Packages sent to us without a valid RMA number will be refused.
STEP 2: When your return is approved, you will receive an RMA number by email. Follow the instructions in the email to ship your return via UPS, FedEx or USPS Parcel Post. (Remember to write your RMA number on the outside of the package!)
STEP 3: Your refund will be issued to your credit card or PayPal account when we receive the returned merchandise. (If your original order was paid via check or money order, we will send you a refund check.)
Please note that C.O.D. returns cannot be accepted.
We reserve the right to determine, at our sole discretion, the condition of returned merchandise. Absolutely no returns on any close out, blemished or discontinued items as all sales are final, no exceptions. All custom designed or special orders are non-refundable, not returnable or exchangeable.
Return Mailing Address:
9ZERO BRAND, LLC
C/O - Pumpskinz.com RMA#________
W6979 Fox Dr.
Fond du Lac, WI 54937
If the unfortunate happens and your product is delivered or arrives and appears damaged, notify the delivery company and us immediately, take pictures of the damaged packaging and keep all packaging and contents for proof. The freight company may have come to pick up the damaged package from you.
Please Note: A 20% restocking fee will be applied to all returns. All returns must be made within 10 business days of purchase. Returns will NOT be accepted after 10 business days from the date of purchase. The customer is responsible for shipping and all shipping costs associated with the return. Upon receipt of product inspection will ensue and upon acceptance a refund or credit will be issued.
Custom or Special Order:
9zero brand, llc and its subsidiaries create and produce a variety of products according to data supplied by the customer. 9zero brand, llc and its subsidiaries are not responsible for spelling or grammatical errors made by the customer at any time during the order process.
All custom or special orders are non-refundable, not returnable or exchangeable. Custom or Special orders are defined as any product produced that is not part of the “standard” product line produced by 9zero brand, llc or any of its subsidiaries, their re-sellers or dealers.
Any customer placing an order must ensure their order is submitted properly, carefully and completely, please make sure the information is correct and complete before submission. If you have any questions or concerns, please contact our customer service department by email or by phone at 1.920.238.9090
9zero brand, llc may alter or modify the terms and conditions at anytime, these alterations will be made effective immediately upon posting. Please take the time to review the agreement periodically for such modifications and your continued access shall be deemed your conclusive acceptance of the modified agreement.
Pumpskinz.com, Mycustompumpskinz.com, Medtronicpumpskins.com, Minimedpumpskins.com are subsidiaries and divisions of 9zerobrand, LLC, if you have issues, concerns or questions regarding any and all content or products on this site or any other subsidiaries and divisions of 9zero brand, LLC. Please contact 9zero brand, LLC headquarters and request to speak with a customer service representative. CUSTOMER SERVICE